India
Carnegie Speech spoken English assessment and training software enables leading Business Processing Outsourcing (BPO) and call centers to optimize hiring decisions and maximize English training effectiveness while minimizing training time and expense.
Carnegie Speech Assessment™ software lets BPO and call centers make better and more efficient hiring decisions by identifying personnel most proficient in speaking and understanding English. With a rapid, comprehensive and cost-effective English analysis and evaluation, Carnegie Speech helps BPO/call center enterprises find the most qualified and trainable candidates while filling the hiring pipeline remains and satisfying customers.
NativeAccent® spoken English training software has a track record of success in improving spoken English skills efficiently and cost-effectively. With an ability to immediately correct spoken English errors while building a personalized and detailed spoken English curriculum, Carnegie Speech improves English proficiency with Indian enterprises and among individual users.
Carnegie Speech's Climb Level 4™ online Aviation English training software is available for Indian aviation enterprises, pilots and controllers to prepare for ICAO language proficiency tests. With a comprehensive curriculum in Aviation English vocabulary, comprehension, interactions, grammar, pronunciation and fluency, Climb Level 4 can be integrated into classroom training, or used by individuals anytime – anywhere. Visit www.climb-level4.com.
Because Improving Spoken English Matters
Carnegie Speech was selected by a Fortune 50 IT services company to improve spoken English skills among their new employees in India. With only 33% of new hires passing an internal assessment for speech articulation, and only 22% passing on pace and pausing, the enterprise was encountering serious operational and customer service challenges.
The results from NativeAccent training were immediate and impressive. With only 13-hours of NativeAccent spoken English training, 88% of new employees passed the articulation assessment and 96% passed the pace and pausing assessment. NativeAccent spoken English software optimized voice and accent trainer time by covering 64% of the new employee training curriculum, which reduced English language training cost per employee by 50%.
Because Customer Satisfaction (CSAT) Matters
In a study by a major Indian BPO, NativeAccent software improved spoken English skills among those agents with the lowest CSAT scores. With an average pre-training CSAT score of 29%, this group's performance had a negative impact on both customer satisfaction and enterprise operational and financial performance.
Results of NativeAccent software training were immediate and significant. With 15-hours of training, average English fluency scores increased by 95%, which then enabled the group to achieve a 55% CSAT score – an increase of 93%.
According to the Voice Coach managing this project, by letting agents hear words and sentences in real-time, NativeAccent spoken English training software made it easier for their agents to understand their mistakes and neutralize their accents.
Because Employee Retention Matters
A major Indian BPO assigned it lowest-performing agents to use NativeAccent in order to improve their spoken English skills and avoid possible termination. After only an average of 6.5 hours of NativeAccent software use, spoken English assessment scores improved by over 70%, allowing 90% of at-risk agents to be retained.
Commenting on the successful conversion of at-risk, underperforming agents, the lead voice and accent trainer claimed that NativeAccent was the best way to improve English pronunciation skills.
Because the Student's Native Language Matters
A major BPO with employees in India, the United States and Europe was challenged to hire English proficient agents to manage customer relations and support its English-speaking clientele. Unique challenges were presented as prospective employees had over 31 native languages – including Bengali, Hindi, Kannada, Marathi, Malayalam, Punjabi, Tamil, Telugu and Urdu..
Carnegie Speech's Assessment and NativeAccent English training software were used to address this challenge. After participants used NativeAccent spoken English training software for 25 hours, student phonemic improvement averaged 300%.
Because NativeAccent customized each student's training based on their native language and individual proficiency, NativeAccent English training software enabled this incredibly diverse group of students to realize significant accent reduction and improve their English communication skills.